Get ready to take your quick-service restaurant to the next level in 2025 and beyond. Qu’s Winter Product Highlights offer diverse ordering options that bridge the physical and digital divide, including smarter drive-thru ordering, expanded online ordering (with curbside and tableside options), and more personalized kiosk ordering. These features unlock new possibilities for the year ahead, offering you the chance to transform your restaurant.
Feature Highlights
Cross-Sell at the Drive-Thru
Qu’s Drive-Thru Cross-Sell feature integrates intelligent cross-selling capabilities directly into the drive-thru order-taking process. The system presents relevant upsell opportunities during order suspension and an intuitive skip option to ensure smoother operations.
How it Works:
The system integrates cross-sell suggestions into drive-thru order-taking terminals when orders suspend. A new ‘Skip’ button provides clear navigation for bypassing cross-sell opportunities when relevant while maintaining consistency with existing cross-sell rules and logic across all POS interfaces. This integrates into the existing drive-thru workflow, maintaining high service speed levels.
The Value:
Drive-thru operations consistently leave money on the table, with employees attempting cross-selling only 42% of the time1 due to time pressures and outdated technology. Qu’s solution boosts revenue by capturing previously missed opportunities while maintaining operational efficiency. Staff can maximize sales without compromising service speed, establishing additional revenue streams during drive-thru transactions. Don’t let this critical gap drain your bottom line while competitors capture this untapped revenue stream.
Tableside Ordering
Qu tableside ordering, a feature of Qu’s new Online Ordering system, speeds up the ordering process and reduces wait times by allowing guests to place personalized orders directly from their seats. This enhances accuracy with every order, minimizing mistakes and boosting guest happiness. The result is faster service, improved guest satisfaction, and fewer errors. With enhanced optionality, guests have more ways to place orders, providing greater flexibility and convenience.
How it Works:
Tableside ordering allows guests to place and pay for their orders directly from their mobile devices while seated at the table, using a unique QR code to access the menu. The order is sent directly to the kitchen with the table number and, once prepared, delivered directly to the guest, streamlining the entire process.
The Value:
Seventy percent of guests would use a smartphone to place an order at a quick-service restaurant if it was available2, highlighting the growing demand for digital ordering while restaurants face rising labor costs and staff shortages. Tableside ordering merges digital and physical ordering, increasing customer return through faster service and fewer errors while freeing staff for higher-value tasks and improving profitability.
Watch Now For an Overview of Our Latest Innovations:
Curbside Ordering
Qu curbside ordering, a feature of Qu’s new Online Ordering system, allows guests to place and pay for orders directly from their car using a mobile device and a QR code. Once the order is ready, it’s delivered to their designated parking spot, providing fast and convenient service.
How it Works:
Curbside ordering allows guests to place an order and have it delivered directly to their designated parking spot by scanning a QR code displayed at the curb. After scanning, the guest selects their order and provides parking spot details; the kitchen receives the order with the spot information, ensuring a smooth process for both the guest and the restaurant.
The Value:
Curbside pickup now accounts for twenty seven percent of U.S. restaurant transactions 3, with guests increasingly demanding more convenient service options. Qu’s curbside ordering offers guests a hassle-free, contactless experience, allowing them to quickly order and pick up without leaving their car. Without curbside options, brands may struggle with higher order volumes and ongoing labor challenges. This solution enables faster service and higher revenue while meeting the needs of guests who value convenience and prefer to avoid in-store interactions.
Enhanced Usability on Kiosk
Enhanced usability on Qu’s kiosk creates better ordering by organizing item displays and automatically collapsing completed selections to reduce clutter. Customizable titles and labels align with the brand’s voice, creating a personalized touch. Unavailable items are hidden, ensuring a cleaner menu. The system prevents orders outside of designated hours by displaying a message when the store is closed, thus improving the overall ordering flow.
How it Works:
These updates simplify kiosk navigation by organizing the menu, reducing clutter, and hiding unavailable items. Store hours are tracked, preventing orders outside of operating times with a clear message. This ensures a smoother, more efficient ordering process and minimizes guest frustration.
The Value:
Kiosk ordering in quick-service environments can be overwhelming or difficult to navigate, with unavailable items and inconsistent messaging causing confusion and frustration. Our enhancements create a more intuitive interface through improved navigation and brand alignment, reducing errors and preventing order disruptions. These improvements increase operational speed, enhance guest engagement, and streamline store operations.
Tip Pooling
Qu’s tip pooling within the enterprise management solution enables operators to distribute tips properly based on hours worked, promoting teamwork and fairness. It ensures transparency and compliance with legal requirements while simplifying tracking, adjustments, and payroll through automatic calculations and detailed reports.
How it Works:
Tip pooling is a system that collects and distributes tips among eligible employees based on hours worked, helping to provide fair compensation for all. It is closed at the end of each payroll week, but adjustments can be made within the next three weeks if needed.
The Value:
Eighty-four percent of restaurant transactions are cashless 4, exposing flaws in manual tip processes. Without automation, restaurants face errors, disputes, and wasted manager time manually calculating tips. Automated tip pooling saves time and reduces costs by eliminating errors and disgruntled employees. It boosts employee satisfaction while maintaining legal compliance and simplifying payroll.
ROI Impact: Direct DSP Integration
With Qu, digital third-party orders have been integrated directly into the POS for years, increasing order volume and streamlining the entire process. By eliminating middleware, Qu reduces rejected and inaccurate orders, driving hard savings. It also clearly demonstrates the revenue lift from digital orders, helping restaurants measure the impact and justify their investment.
Qu’s order failure rate is far below the industry average at .2% compared to .7%.
How it Works:
Qu’s direct integration with third-party delivery services consolidates all orders into one centralized, data-driven system with bi-directional integrations, enabling a consistent menu across platforms. This eliminates complexity, reduces mistakes, and provides full control over pricing, hours, and menu updates, allowing focus on serving great food and converting guests to first-party orders.
The Value:
Inefficient integrations with marketplaces can lead to order failures, lost revenue, and frustrated guests. Without smooth, direct integration, orders may not sync correctly, causing operational disruptions. Qu’s seamless integration ensures accurate, real-time processing, increasing revenue and guest satisfaction.
For a store generating $75,000 in third-party orders, reducing order failures from 0.7% to 0.2% with Qu can boost annual revenue by $4,500 per store.
Combine Checks
The “Combine Checks” functionality allows staff to merge multiple checks into one, ensuring easier tracking and payment management. This feature enables simple check validation, combining of items, and automatic adjustment of orders, with clear visibility and reporting, while avoiding conflicts like discrepancies between menus or incompatible gift card activations.
How it Works:
Staff can select checks to combine in Qu’s point-of-sale by using a “Combine Checks” button, and the system will automatically validate and merge them into a parent check. Once combined, the checks are linked, and all items are grouped under a reference to the parent check. The system also ensures kitchen operations remain unaffected by generating individual chits for each check involved.
The Value:
Managing multiple checks in quick-service environments can be challenging, especially when guests split orders across different payment methods. For example, a coach paying for individual orders placed by a sports team requires staff to manually combine each check, which wastes time and increases the risk of errors. The ‘Combine Checks’ feature simplifies check management, reduces manual effort, and speeds up the payment process. This enhances guest satisfaction by freeing up the staff to focus on service.
Check Search in Notify
The Check Search feature allows staff to filter transaction data based on a wide range of criteria, including Date, Employee, and Order Type, enabling detailed and efficient reporting. It displays checks chronologically with key details for easy transaction tracking. Team members can apply, reset, or save custom filters, enhancing their ability to streamline searches and gain valuable insights.
How it Works:
Check Search within Qu’s Notify application provides a user-friendly workflow where operators can quickly apply filters to search for specific transactions. Filters can be customized based on various parameters, and team members can save their preferred filters for future use. Checks are displayed in chronological order with key information readily available, making transaction tracking quick and seamless.
The Value:
The Check Search feature enhances transaction reporting, operational efficiency, and business intelligence by providing quick access to transaction data and flexible filtering options. This allows operators to quickly find and analyze specific transaction information, leading to better decision-making.
Qu’s Winter Product Release Highlights showcase our commitment to innovation and operational excellence. With diverse ordering options—smarter drive-thru ordering, expanded online ordering (including curbside and tableside), and more personalized kiosk experiences—our solutions fuse the physical and digital divide while boosting efficiency. These updates are designed to improve profitability, service, and growth.
We’re not just creating technology—we’re shaping the future of restaurant operations. Let’s unlock new possibilities together and achieve exceptional growth.
Related Content
Fall Product Release Highlights
From smarter kitchen technology and streamlined online ordering to enhanced accessibility and personalized guest experiences, our solutions are designed to drive growth and efficiency. These updates empower restaurants to stay ahead of industry trends, improve service, and boost profitability.
Article sources:
(1) Bernstein. AI and Fast Food: A Match Made in Drive-Thru Heaven
(2) National Restaurant Association. Automated meal ordering and payment a draw for customers
(3) QSR Magazine. The 2024 QSR Drive-Thru Report
(4) PYMNTS. Americans Embrace Old Dining Habits, New Payment Methods
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