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Let's Fix Loyalty

Let’s Fix Loyalty

Episode Summary In this episode of “Restaurants Reinvented,” host Jen Kern talks with Zach Goldstein, CEO of Thanx, about the evolution and future of loyalty programs in the restaurant industry. Zach argues that traditional loyalty programs, which focus heavily on discounts and lack personal engagement, are outdated.  Jen and Zach dive into the shortcomings of […]

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The Straight Talk on Data

The Straight Talk on Data: Best of Soundbites 

Episode Summary Part 2 in our Best of Series explores the transformative power of data in the restaurant industry.  Our esteemed guests explore the many dimensions of data, going beyond numbers to uncover its pivotal role in driving innovation — from the kitchen to crafting unforgettable customer experiences. Each guest highlights how thoughtful data management

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AI Insights Unleashed: Best Sound Bites of 2023

AI Insights Unleashed: Best of Soundbites

Episode Summary In the new episode of Restaurants Reinvented, Jen Kern navigates through AI’s evolving role in the hospitality world. This episode stitches together highlights from various discussions on how artificial intelligence optimizes operations and elevates customer service in restaurants.  Experts featured in the episode shed light on innovative AI applications, from managing inventory to

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The Big POS Reframe

Episode Summary In the latest episode of Restaurants Reinvented, Jen tackles her first solo-cast by diving deep into the frazzled, state of POS today and tackles head-first the broad misconception that “POS is Dead.”  Jen clarifies market confusion by clearly stating that POS isn’t dead but is instead going through a massive transformation and evolution. 

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We Did This Together: 3 Years of Reinvention

Episode Summary For the past 3 years we’ve come together to talk about Reinventing Restaurants Together. It’s been a collective journey that’s taken us down a windy path of interviewing the most innovative, enlightened restaurant leaders in our space. While these three years have been filled with challenges, triumphs, and invaluable lessons – we’ve discussed it

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The Smart, Connected Kitchen