failed online orders
0
reduction in training time
0
%
cost savings
0
k
Case Study
eegee's
Iconic QSR brand achieves dramatic cost, labor, and speed efficiencies with Qu’s Unified Commerce Platform
The Challenge
Legacy POS creates operational fatigue & manual reworks
eegee’s prior POS system caused multiple issues, including offline outages that impacted digital orders, system crashes leading to lost revenue, and significant labor hours required for menu administration.
- Difficult to integrate with other systems
- New employee training times lengthy and complex
- 4 walls mentality created a lot of manual rework
- Drive-thru product limited and lacked details, unable to customize
- Long customer support wait times impacted customer service in-store
The Solution
Modern POS platform reduces ordering failures and speeds up transactions
Within months of going live on Qu’s unified ordering and kitchen suite for its 33 locations, eegee’s drastically reduced ordering failures and processed transactions faster.
The increased ordering fluidity is translating to improved guest experiences with in-store team members spending less time on support calls and more time delivering food.
Qu’s connected ordering and fulfillment engine—with a fully integrated kitchen display system (KDS)—has not only increased through-put for the brand, but a future-ready restaurant tech stack is now within reach for eegee’s. Qu’s unique application programming interface (API) structure allows for quick integrations, which has improved data integrity, consistency, and efficiency as the brand looks to tie back and front of house systems closer together.
4x faster rate of integrations to new systems with Qu API
78% reduction in new employee training time
95% reduction in failed online ordering rates’
$100,000 annual cost savings versus previous POS system
Faster, easier menu management
Vastly improved customer support and response times
