Qu is looking for a dynamic Customer Success Partner to join our team. Qu Customer Success Partners are responsible for advocating and supporting customers to ensure their success in utilizing Qu’s platform.
You will be a primary consultant and touch point for Qu’s enterprise clients responsible for managing assigned client relationships, leading a positive customer experience, and driving growth through gross renewals, maximum product adoption, and net retention improvements.
The ideal candidate will have a passion for technology and building strong customer relationships. They will be a skilled communicator and organized, all while providing great customer service.
At Qu You Will:
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging Qu’s solutions to achieve desired partner outcomes, with a focus on driving growth through gross renewals and net retention efforts.
- Identify opportunities to maximize product adoption through Qu’s peripheral solution set.
- Maintain and enhance overall customer wellbeing by monitoring customer health, proactively addressing issues, and acting as an escalation point of contact.
- Collaborate closely with multiple contacts within the customer’s organization including IT, Marketing, Finance and Operations to identify and drive key goals for customer success.
- Communicate requested product enhancements (customer roadmap requests) internally while managing customer expectations.
- Drive efficient and successful implementation projects for assigned accounts through SOW development and cross-departmental resource utilization.
- Act as industry and solution consultant to deliver maximum value.
- Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction resulting in increased customer loyalty and client retention.
- Advocate customer needs/issues cross-departmentally.
What We’re Looking For:
- Minimum 4+ years relevant work experience in Customer Success, Account Management, Enterprise Sales, or other related field (SaaS and enterprise experience preferred).
- Excellent project management skills and experience leveraging internal resources and external partners to execute against deadlines.
- Passion for delivering customer success and a strong interest in advocating for clients and delivering long term value.
Qu POS, Inc. is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding non-discrimination and are committed to creating a diverse and inclusive workplace.
Job Features
| Job Category | Technology |
